New research shows what you should do if you experience issues with your broadband
Posted On July 10, 2021
By Samir Shahrami and Sarah SifaniAssociated PressA new research from the U.S. Department of Energy (DOE) has found that people who have experienced a technical issue with their broadband service are three times more likely to experience problems in the future, and they are three and a half times more than people who did not experience any technical issues at all.
The study, published on Wednesday in the journal Proceedings of the National Academy of Sciences, found that technical issues experienced by people who were connected to high-speed broadband had a negative impact on their future mental health and wellbeing.
The report, titled The Psychological Impact of High-Speed Internet Service Disturbances: A Qualitative Study, analyzed the psychological impacts of people experiencing broadband disruptions.
It concluded that people with technical issues were more likely than those who did nothing to experience emotional distress, loneliness, fear, anxiety, or sadness.
In the United States, about half of all Americans experience a technical problem at some point during their lives.
It typically involves a connection that is too slow or not fast enough.
The problem can also occur at the same time as other internet service disruptions or problems with the phone, which could include a call or email to a family member.
The U.K. has been grappling with the issue of internet connectivity since the start of the year.
In January, the government announced plans to roll out broadband internet services across the country by the end of 2021, but some cities have refused to install the internet access until 2022.
The Department of Labor has been pushing for internet access to be more accessible to workers, and in December, the US Department of Health and Human Services announced a plan to make internet access accessible to more people in the United Kingdom.