Posted February 07, 2018 08:13:30 With his arm down, an elderly man in his 80s walks into the Adelaide office of Armstrong Technical Services and asks for help.
His symptoms include a persistent cough and chest pain.
He is a disabled person.
And they’re not giving it to him,” he said.””
The second thing they do is ask for a PIN.
And they’re not giving it to him,” he said.”
They’ve got their hands in their pockets, and they’re very, very nervous.”
Mr Armstrong said he had a mobile phone but could not get it to work on his mobile phone.
“I have a physical disability, so I’m able to communicate with the mobile phone,” he explained.
“So I’m not able to call out for help.”
He is also in a wheelchair and cannot get his hands free, so the office takes him to the receptionist and calls the police.
“The police come and sit me down, and say, ‘What is your problem?'”
Mr Armyear said he was initially told the police would have to go to the house to collect the PIN.
But that was not possible because the office was so busy, so they got the police involved.
Mr Armfield said the police took the elderly man to a nearby hospital, where he was transferred to the Royal Adelaide Hospital.
After several days in the intensive care unit, he was released, where a CT scan confirmed he was in a brain injury.
Mr Armstrong said the hospital was very good about their help, but they also offered the elderly person a mobile payment card for $60 to cover his mobile fees.
He said it was a bit disappointing that they didn’t take advantage of the help.
“But at the end of the day, they said, ‘We can’t help you, we’re not a hospital, we can’t assist you, you can’t come and pick up the phone’,” he said .
“I guess I just felt sorry for the elderly gentleman who is in a very dire situation, and then he got to go home and they couldn’t help him.”
Mr Armstrong’s experience has prompted the Royal Australian and New Zealand College of GPs to launch an online portal called AVAILAB, which aims to enable people with disabilities to access support services.
More than 4,000 people have used the portal, and a further 300 people have signed up.
The ACCGGP said the portal is aimed at people with physical, speech, communication and sensory impairments, but people with mental health and other disabilities are also welcome to use it.
“It’s very important that we continue to empower people to access the services they need, to access their carers, their families, their friends,” ACCGGGP CEO Dr Stephen Glynn said.
The portal will also include information about services in the community and information about local and regional agencies that provide support services, including those in the disability and mental health sectors.